RETURN POLICY
When can I retu a product?
You can retu a product if:
Change your mind
In case you change your mind you have the option to choose another product or request a refund (right of withdrawal). The applicable law stipulates the right of retu within 14 calendar days from the date of receipt. In the online store www.evaptisi.com we enable our customers to retu a product within 20 calendar days from the date of receipt of the product.
The product is defective
If the product is defective or has become defective until it is delivered to you, you will need to inform us of the details of the damage and arrange for the retu of the product.
You have received the wrong product from the one you ordered
If the product you received differs from what you ordered or from what appears on your receipt or invoice, you will need to contact us so that you can tell us the product you should have received and the details of who you actually received.
How long can I retu a product?
The current law stipulates the right of retu within 14 days from the date of receipt.
What conditions need to be met to be eligible for a refund?
In order for the retu of the product to be accepted, you need:
The product must be intact, ie not wo / used beyond the test and not soiled / beaten.
The special markings, eg protectors, tags, labels, etc., have not been removed from the product.
Do not modify the product, eg Remove part of the bracelet from the watches or any other modification to the jewelry
Its packaging has not been damaged.
Be accompanied by a receipt or purchase invoice
Be accompanied by all the original documents with which it was sent (warranty, instructions for use)
Fill in and submit the retu declaration form
In the event that the above conditions are not met or we receive refunds outside our policy terms, refunds will not be accepted.
What about defective products?
In this case you are entitled to:
the repair of the product by us without any additional charge on your part
its replacement unless such action is impossible or requires disproportionate costs. Replacement is carried out after checking and confirming a defect either by us or by the respective official dealer or manufacturer
the reduction of the selling price in relation to the defect
withdrawal from the market unless it is an insignificant actual defect
In the case of defective jewelry:
We undertake the complete and free repair or replacement of your jewelry in the rare case that a construction defect is detected.
In case of defective watch:
These are the sole responsibility of the suppliers, the official representatives and the manufacturers who deliver the products to the company packaged. The company undertakes to manage the entire process of repairing products, receiving and transporting to and from the respective dealer / manufacturer / supplier according to the warranty terms of each company. In this case and if the products are within the time period defined by the applicable legislation or the respective company as a guarantee period, the shipping costs are boe by our company, otherwise the customer bears them.
In case of defective accessories:
We undertake the complete and free repair or replacement of your accessory within the period of 6 months from its delivery. The repair or replacement is carried out after the inspection and the confirmation of a defect either by us, or by the respective official dealer or the manufacturer.
If the product is no longer available, it can be replaced with an equivalent product by arrangement or credit or withdrawal from the market.
Note: evaptisi.com is not responsible for any damage and wear of the products after their use or due to incorrect use and in no case is it obliged to replace. In this case the cost of repair and any shipping is boe by the customer.
What else do I need to know about retus?
The responsibility for the retued products belongs to you until they reach us. Make sure they are properly packaged and that they can not be damaged during transport. Evaptisi.com is not responsible for any loss or damage to the product during the retu shipping.
In case the product is retued by the customer damaged or incomplete, evaptisi.com has the right to:
Ask for compensation from the customer. The amount of compensation is determined based on the condition of the products
To unilaterally partially offset the customer's claim with his own
How do I retu a product?
Once your order has been shipped and you have received your products, you will need to contact our store, either by phone at 210 2626370, or via email at info@evaptisi.com.
To retu you need to:
Use the same courier company with which your order was originally sent to you, otherwise you will cover the retu cost
Send the product to:
Lambrou Marinos
Agioi Anargyroi 16
113561
Agioi Anargyroi, Athens
Tel. ( 30) 210.26.26.370
Does the refund apply to all products?
The refund applies to all products except:
Products that are "Available on request"
Converted products (eg resize)
The products that are not in our catalog
The seasonal items (charms).
The products that are on offer throughout the year are changed only with products of the same category
The straps for watches that can not be retued for hygiene reasons. The only case in which a watch strap can be retued to our store is if the product you received is defective. See above what applies to defective products
In a discount period the discount items are changed only with other discount items and within the offer period
In case of change of the product during the discounts and if it is not defective, its valuation is done at the current, that is, at the reduced price
When and Who is charged the retu cost?
Shipping costs are boe by:
Evaptisi.com if:
The product is defective
You have received the wrong product from the one you ordered
You if:
You just changed your mind about the product
Retu the product with a different courier company from the one with which we sent it to you
When and Who is charged the shipping cost (retu shipping)?
Shipping costs are boe by:
Evaptisi.com if:
The original product was defective
You have received the wrong product from the one you ordered
You if:
You just changed your mind about the product and want someone else
The product is out of warranty
Shipping costs are charged according to the current price lists of the courier company.
When and How is the refund made?
The following applies to a refund:
We refund the value of the product (including discounts)
The amount we will retu to you corresponds to the value of the product you bought. Shipping costs are not refundable when there is a corresponding charge or cash on delivery costs when this has been selected as the payment method.
Your refund will be completed within 14 calendar days from the date of receipt of the product.
The refund method follows the payment method you chose when ordering. Specifically:
Evaptisi.com is not responsible in case of damage by the transport company.
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